FREE SHIPPING
SHIPPING POLICY
At Pentafa, we're committed to ensuring that your artwork reaches you in pristine condition, wherever you are in the world. As the creator of Pentafa artwork, I partner with print-on-demand shops to produce and ship your orders. Here's what you need to know about our shipping process:
Order Fulfillment:
When you place an order for a Pentafa item, it is processed and fulfilled by the print-on-demand shop associated with the artwork. Each print-on-demand shop has its own production and shipping processes to ensure the highest quality standards.
Shipping Rates and Delivery Times:
Shipping rates and delivery times vary depending on your location and the print-on-demand shop fulfilling your order. These details will be provided to you during the checkout process. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Processing Time:
The processing time for your order depends on the print-on-demand shop responsible for fulfillment. Please refer to the specific product page for estimated processing times. Rest assured, every effort is made to expedite the production process without compromising on quality.
Shipping Destinations:
We strive to make Pentafa artwork accessible worldwide. However, shipping destinations are subject to the shipping policies of the print-on-demand shops. Please check the shipping information on the specific product page for details about available destinations.
Tracking Information:
Once your order is processed and shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your order as it makes its way to you.
Customer Support:
If you have any questions or concerns about your order, shipping, or anything else related to Pentafa artwork, please don't hesitate to reach out to us. We're here to ensure that your experience with Pentafa is nothing short of exceptional.
Thank you for supporting Pentafa artwork. Your passion fuels our creativity, and we're grateful for the opportunity to share our art with you.
Warm regards,
Jillian Abad and the Pentafa Team
RETURN POLICY
At Pentafa, we're dedicated to ensuring your satisfaction with our artwork. If you find yourself not entirely happy with your purchase, we're here to assist. Please review our return policy below:
Eligibility:
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To be eligible for a return, the item must be unused and in the same condition you received it, in its original packaging.
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Returns are accepted within 30 days of receiving your order.
Return Shipping:
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Customers are responsible for the cost of return shipping.
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Please use a trackable shipping service and consider purchasing shipping insurance, as Pentafa is not responsible for items lost or damaged during the return process.
Initiating a Return:
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Contact us through our [provide contact details].
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Include your order number and details about the item you want to return.
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We'll guide you through the process and provide the necessary return information.
Refund Process:
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Once your return is received and inspected, we'll notify you via email.
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If the return is approved, your refund will be processed, and the credit will be applied to your original payment method within a specific number of days.
Exchanges:
Please note that we currently do not offer exchanges. For a different size, color, or item, kindly return the original item and place a new order.
Print-on-Demand Processing:
Pentafa, as an artist, partners with print-on-demand shops for fulfillment. Therefore, return processing is handled by the respective print-on-demand shop associated with the artwork.
Damaged or Defective Items:
If your item arrives damaged or is defective, contact us immediately, and we will work with you to provide a replacement or refund.
Contact Us:
If you have questions about our return policy or need assistance with a return, contact us through our [provide contact details].
Thank you for choosing Pentafa. Your satisfaction is paramount, and we appreciate the opportunity to ensure your Pentafa experience is exceptional.
Artfully Yours,
Jillian Abad and the Pentafa Team